BizKo - BPI ePayroll FAQs (Claiming of ATM BPI Debit Mastercard) – Help Center

I have completed my application and already received the email confirmation saying that the account will be limited to credits only until I claim the debit card within 30 days. What does the "account will be limited to credits only" mean?
Your account may already receive funds such as your salary credits from your employer. However, to unlock the full functionality of your account such as making Funds Transfer, Mobile Prepaid Phone Reload, and Bills Payment, you must visit your chosen branch to claim your ATM Debit Mastercard and complete the KYC.
Can I request to expedite the availability of the ATM Debit Card?
The standard processing and delivery time is necessary to ensure all security and verification procedures are properly completed. We appreciate your understanding and patience.

You may also contact your chosen branch to check the availability of your ATM Debit Mastercard.

The availability of the card depends on the location of your chosen branch:
> Within 5 banking days for Metro Manila
> Within 7 banking days for Luzon (outside Metro Manila)
> Within 14 banking days for Visayas and Mindanao
How would I know if the ATM Debit Card is already available? Will I be notified?
Currently, there is no notification regarding the availability of your ATM Debit Mastercard. However, you may contact your chosen branch for pick up to check the availability of your ATM Debit Mastercard prior to your visit.

The availability of the card depends on the location of your chosen branch:
> Within 5 banking days for Metro Manila
> Within 7 banking days for Luzon (outside Metro Manila)
> Within 14 banking days for Visayas and Mindanao
What do I need to bring to claim the ATM Debit Card?
Please bring the following upon claiming your ATM Debit Mastercard:
1. The same ID uploaded in your application or any valid Philippine government-issued ID
2. ePayroll Invitation sent to you via email and SMSr(no need to print and may just be presented from your device)
Can I request for my ATM Debit Card to be sent to my home/office address instead?
No. Currently, the delivery of the ATM Debit Mastercard is not yet supported. You must pick up your BPI Debit Mastercard at your chosen BPI branch once available.
I can't remember the branch that I have selected during my application to pick up my ATM debit card, where can I get the details?
Please reach out to your company HR to get the details of your chosen branch for pick up of your ATM Debit Mastercard.

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