Email – I have been waiting for the One-Time-PIN (OTP) to confirm my email address but not getting/receiving any. What should I do? Kindy refresh/check your inbox and look for any message from "BPI Online <onlinebanking@bpi.com.ph>". You may also check the Junk or Spam folder.
Mobile – I have been waiting for the One-Time-PIN (OTP) to confirm my mobile number but not getting/receiving any. What should I do? Kindly ensure your mobile phone has ample network coverage. If not, move to an open area where there is more chance of stronger network reception. You may also send a test message to your number to check if the messaging services are working fine.
OTP – I have been trying to click/tap the Send me a new OTP but not working. What should I do? Send me a new OTP will only be enabled upon reaching the 3 mins validity (timer showing 00:00), with maximum of 2 requests.
Seems the sending of the OTP is delayed and now I already reached/maxed out the 3 attempts. What should I do? Please reach out to your company's HR for re-endorsement and expect a new Email and SMS invite with your new Reference Code.
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