The "Employer Name" that I am seeing/I saw is not the employer's name or company name that I know of. How can I update this? The Employer Name cannot be updated. Before tapping or clicking the "Not my employer", please reach out to your company's HR for confirmation/clarification. If needed, your company's HR will re-endorse you with the correct information and you will receive an Email and SMS invite with your new Reference Code.
I accidentally clicked/tapped the "Not my employer", What should I do? Please reach out to your company's HR for re-endorsement, and expect a new Email and SMS invite with your new Unique Reference Code.
I accidentally clicked/tapped the "No" in the pop-out box during confirmation of my citizenship as Filipino, age, and Philippine address, What should I do? Please reach out to your company's HR for re-endorsement, and expect a new Email and SMS invite with your new Unique Reference Code.
I am being asked/was asked to confirm my email address and mobile number but completely uncertain as some of the details are asterisks (*). How can I confirm these? For security purposes, the system will only provide some hint in your Email Address and Mobile Number. If all or any of your contact details are incorrect, you will not be able to verify your information via One-Time-PIN (OTP). Please reach out to your company's HR for re-endorsement and provide your new Mobile Number and/or Email Address.
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